Tuesday 12 Dec 2017

Keep Written Records

It’s a good idea to keep a written record of your Alibaba.com communications to document all of your agreements. This’ll be immensely helpful if disputes ever arise.

Telephone conversations, especially, are easily misremembered or misinterpreted. So after each call, you might want to make a written summary of the conversation and e-mail it to your supplier for confirmation.

Even small misunderstandings can snowball into major problems, particularly when there’s also a language barrier. Written confirmations are probably the best way to limit such miscommunications.

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